TERMS AND CONDITIONS
This is the important stuff! Make sure you read it and understand it before ordering your Map of Joy. If you commission a Map of Joy then you are agreeing to these Terms and Conditions:
PLACING AN ORDER
By placing an order with Maps of Joy you are confirming that you have read, understood and agreed to my Terms and Conditions. If you don’t agree or are uncertain about these terms please contact me before placing your order here.
The contract between you and Maps of Joy for the sale of your product begins once your payment has been processed and accepted. This does not affect your statuatory rights.
I aim to despatch all our orders as quickly as possible but all delivery dates are estimated and may change. I can’t accept liability for any loss or damage if delivery takes place at any time other than the estimated date for delivery. Please allow at least 4 weeks from approving your layout sketch to delivery (5-6 weeks outside the UK) to take into account the time it takes me to create your artwork and delivery times. Please see my FAQ’s for further information regarding delivery of a Map of Joy for a specific time or event.
I reserve the right not to accept personalised orders if I consider the personalisation inappropriate or offensive.
I carefully describe my products but they are a general description to give you a guide to the Maps of Joy range and product specifications. I do always try to represent the colour of our products as closely as possible but we can’t accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
I aim to keep all my non-bespoke items in stock but sometimes there may be a slight delay if I need to re-order them before sending to you. If this is the case I will keep you informed of the delivery timings.
All gift vouchers are non refundable and non-transferable. They can’t be sold or exchanged. Each gift voucher has an unique reference code which can be used only once and an expiry date clearly marked on it and should be redeemed within one year of purchase at MapsofJoy.com.
All Maps of Joy products are sent to you via Royal Mail, recorded delivery and will require a signature upon delivery.
What if my order arrives damaged?
All Maps of Joy products are packed to the highest standard by me personally. If in the unlikely event your order is damaged when you receive it please return in its original packaging and I will replace it and send it back to you free of charge.
Can I return my bespoke Map of Joy?
As your order for a Map of Joy is completely bespoke to you and based on your personal requirements I am unable to offer any exchange or refund at any time after you have approved your layout sketch. If you wish to cancel your purchase after you have seen your layout sketch I am able to offer 60% of the purchase price back. If you wish to cancel your order before your layout sketch is delivered I am able to refund 80% of the purchase price. If you cancel with 48 hours of ordering your Map of Joy I am able to offer a full refund.
Can I return my Maps of Joy Cards and Off the Peg Prints?
I want you to be completely happy with your Maps of Joy cards and off the peg prints without customisation so I offer a no quibble returns policy on these items. All I ask is that you return any items in their original packaging and in their original condition within 14 days of receiving your shipping confirmation email and you will receive the amount you paid or I can provide an exchange of equivalent value, whichever you prefer.
Are returns for cards and off the shelf prints free?
I’m afraid not. If you choose to return an item you’ll need to cover the cost of postage.
How quickly will my return be processed?
I try to process returns as quickly as possible and will keep you posted on progress but it can take up to 14 days. I will email you when your refund has been processed. All refunds will be made via the original payment method used and can only be made to the person who paid for the item.
Where do I send my returns?
To return your Maps of Joy cards and off the peg prints for a refund or exchange please send them to:
38 Macaulay Drive, Balderton, Newark, Notts, NG24 3QQ
Remember to ask for and retain proof of posting as I will need this to give you a refund if the product gets lost on its way back to me.
CANCELLING YOUR ORDER
If you no longer wish to receive your order, I cancel orders for non-personalised items on your behalf, providing the order has not been prepared for despatch.
You may cancel your order by contacting me here within 2 days of receipt and receive a refund of all charges. If your Cards or off the peg prints have already been despatched you’ll then need to return the item(s) to me within 14 days to receive your refund. Parcels returned by post are returned at your own cost.
COPYRIGHT – IMAGE AND CONTENT ON MAPSOFJOY.COM
All Maps of Joy content, images and illustrations on this website are subject to 2016 copyright and exclusively owned by Joy Gosney unless otherwise stated. They should never be sold or reproduced or distributed without my permission. If you share my work on social media please link back to MapsofJoy.com as your source. If you would like to work with me or feature my work in a publication or on a website them please let me know HERE.
COPYRIGHT – CLIENT ARTWORK
Like most artists I retain copyright o all the artwork I produce. By commissioning me to create a Map of Joy or a personalised print you agree that I retain full copyright and licensing for the artwork I produce from your brief. This also means I can use the work in my own promotional materials and online but be assured I do not create any copies or sell your bespoke work as prints.
2016 Copyright Joy Gosney